We stock what we list on our website. If we are ever out of stock on an item we will notfiy you by email or phone. Any questions you have can be answered through our phone representative at www.EspressoCartridges.com, Customer Service (877) 248-7979 or by email Pt@EspressoCartridges.com.
SHIPPING METHODS:
PICK-Up: We allow pick-up. Showroom hours for pick-up: M-F 8-10am, PST.
USPS PRIORITY MAIL: We ship USPS Priority Mail Flat rate envelop and Flate rate Boxes. We will provide a tracking number and shipping information via email.
UPS GROUND DELIVERY: We process orders often within the same buisness day, and always within 24-48 hours. We ship orders UPS Delivery Ground from Las Vegas, NV. (89102)
UPS 2nd Day and Next Day Air Delivery
For faster service we offer UPS 2nd Day Air and Next Day Air. All 2nd Day Air and Next Day Air are processed the same day if received before Noon Pacific Standard time. UPS 2nd Day Air and Next Day Air are only deliverable Monday thru Friday - NO WEEKENDS.
ADDITIONAL SHIPPING INFORMATION:
P.O.BOX: P.O.Box orders are shipped out weekly to the United States Post Office. Shipping charges will vary depending on the destination and weight of the package.
APO/FPO: APO/FPO orders are shipped out weekly to the United States Post Office. Shipping charges will vary depending on the destination and weight of the package.
INTERNATIONAL ORDERS: All International orders should be placed over the phone for accurate shipping cost. Shipping charges will vary depending on the destination and weight of the package.
HOLIDAY SHIPPING:
Holiday shipping may take longer than normal. UPS delivery usually adds 2-4 days to their normal delivery. Holiday schedules will be posted when available for the upcoming holiday(s).
SALES TAX: We charge Nevada, Clark County Sales tax of 7.75 % on Taxable items for local orders picked up from our location.
PAYMENT METHODS: We accept the following forms of payment for Internet, Email, Phone and Fax orders:
- Debit cards (deducts from your bank account)
- Visa Card
- Master Card
- American Express
- Discover Card
- PayPal
For your protection, www.EspressoCartridges.com, reserves the right to hold credit card orders for verification. All online orders paid by credit card are processed on a secure server.
RETURNS: We offer a 30 Day from Date of Purchase, money back guarantee, as long as the returned product(s) are unopened, in original packaging, and in "original condition".
Shipping costs for Returns or Exchanges are the responsibility of the customer. All shipping charges are non-refundable.
Please inspect all items for damage upon arrival. If you receive something that arrived damaged, send an e-mail to us and we will work with you and the shipping agent to rectify the situation provided that you notify us within 7 days upon receipt of the damaged product. Please save packaging materials, as shipping agent may want to inspect damages.
There is no restocking fee, but a minimal 5% charge will be reflected in credit card refunds towards credit card transaction fees incurred.
RETURN PROCEDURES: A Return Merchandise Authorization (RMA) must be obtained by e-mailing us at Pt@EspressoCartridges.com Once we determine that you are eligble to return a product we will issue you a RMA number. Please print this RMA number on the exterior of the package in the upper left corner. Packages without a visible RMA number will not be accepted. Returns are not accepted after 30 days. If your return items were originally eligible for our Free Shipping offer, and the order total, after subtracting the items for return, falls below the free shipping amount, an adjustment fee will be added equal to the shipping expense we incurred in sending the shipment to you originally.
Returns should be mailed to:
www.EspressoCartridges.com
C/O Espresso World, Inc.
3111 S. Valley View,
Suite Z-102
Las Vegas, NV 89102 USA
